Shipping policy
Shipping Policy
Thank you for shopping at LeleReis! We want to ensure that you have a smooth and satisfying shopping experience, so please read our shipping policy below:
Shipping Charges:
- We do not offer free shipping. Shipping fees will be calculated at checkout based on the destination and the size of your order.
- Customers are responsible for all shipping costs. These charges will be displayed clearly before you complete your purchase.
Processing Time:
- All orders are processed within 2-3 business days from the date of purchase.
- Orders are shipped on business days (Monday through Friday, excluding public holidays). Please note that processing times may vary during peak seasons.
Shipping Methods:
- We offer a variety of shipping methods for you to choose from. You will be able to select your preferred shipping option at checkout.
- Delivery times will depend on the shipping method selected and your location.
International Shipping:
- We do offer international shipping to select countries. Shipping charges will vary based on the destination.
- Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders.
Order Tracking:
- Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
- Please note that it may take up to 24-48 hours for tracking information to update.
Shipping Address:
- Please ensure that your shipping address is correct before finalizing your order. We are not responsible for lost or delayed shipments due to incorrect address information.
- If you notice an error in your shipping details after placing your order, please contact us immediately at hello@lelereis.com.
Lost or Damaged Shipments:
- If your package is lost or damaged in transit, please contact the shipping carrier directly with your tracking information. Unfortunately, we are not responsible for lost or damaged items once they have been shipped.